Help Center
Guides and answers you can use before opening a ticket.
TMail
Installation & Configuration
Adjusting Font Size on Mobile Devices
We understand that recent changes to font sizes on mobile devices may not suit everyone. If you find the text too small on your TMail, you can easily adjust the font size by fol...
Contact Form
You can easily add a contact form to your site using a simple shortcode. The contact form will include the following fields:NameEmailMessageTo insert the contact form, use the s...
Raw Logs
If you need to enable or disable the TMail log file located at /storage/logs/tmail.csv, follow these steps:Open the .env File: Navigate to the root directory of your project and...
CRON Setup
If your site becomes popular with TMail running at the backend, you'll need an efficient way to manage the large volume of emails you receive daily. Setting up a CRON job to del...
Installation Tutorial
The video is an installation tutorial for TMail. It covers the complete setup process, starting from the prerequisites and downloading necessary files to configuring the applica...
General
Recommended Setup for Cloudflare
⚠️ Using Cloudflare? Read ThisTMail works reliably with Cloudflare using its default settings.However, if you or your server admin later enable performance features, you may exp...
Fix for "Site is Dangerous" Error
If your site is showing a "Site is Dangerous" warning on Google Chrome, follow these steps to resolve the issue:Add Your Site to Google Search Console:Go to Google Search Consol...
403 Error on Switch Email
If you're encountering a 403 error when switching emails, it may be due to the email address containing a .com domain. Firewalls are often configured to block requests with cert...
Cloudflare 524 Error
If you're encountering Cloudflare errors with TMail, the issue is likely due to routing IMAP requests through Cloudflare unnecessarily. This happens when you use your website ad...
Add robots.txt, google-verify, etc Files
When you need to add files to your site for purposes such as verifying your domain on Google Search Console, adding a robots.txt file, or other configurations, you don't need to...
Hosting Recommendations
Selecting the right hosting provider is crucial for the performance, reliability, and overall success of your website. With numerous hosting options available, making an informe...
How to Detach Your License from a Domain (Reset License)
If you want to use your license on a new domain, you’ll first need to remove it from the currently attached domain.Follow the simple steps below to reset your license.Steps to R...
Content Management
Social Media Properties
To enhance your website with multiple social media links, follow these simple steps:Log in to the Admin PanelAccess the Admin Panel using your credentials.Navigate to the "Setti...
Add Image to Page Content
Follow these steps to successfully add images to your page content area:Upload Your Image: Use the File Manager available in your Control Panel (e.g., cPanel) to upload your ima...
Embed WordPress Blogs
Update: We've introduced the built-in Blog system in newer version of TMail. You are free to use WordPress integration as well.You can integrate your WordPress blogs directly in...
Delivery
Lighting Fast Email Delivery for your TMail
We have launched TMail Delivery, a seamless alternative to IMAP that aims to eliminate the associated headaches. TMail Delivery is a swift email delivery mechanism that spares y...
Why Am I Not Receiving Emails on TMail Delivery?
Not receiving emails can be frustrating, especially when everything seems to be set up correctly. In most cases, this issue is temporary and related to how the internet handles...
tSMS
Installation & Configuration
Installation Tutorial
Log In and File Upload:Access cPanel and go to File Manager.Navigate to your domain’s root directory (e.g., public_html).Upload and extract the provided files.zip from CodeCanyo...
Setup Paid Plans
In this tutorial, you will learn how to set up paid plans and map numbers to these plans using tSMS. Here's a step-by-step guide:Change Number Type:Begin by adjusting the number...
Keywords for SignalWire
If you're using SignalWire as your SMS Gateway for tSMS, you will need to set up below keywords in the Admin Panel -> Settings -> Keywords (Section)Number - ToSender - FromMessa...
Set Up CoinPayments
Follow these steps to integrate CoinPayments with tSMS:Register and Verify Your CoinPayments AccountGo to the CoinPayments website and create an account.Complete the verificatio...
Content Management
Embed WordPress Blogs
Update: We've introduced the built-in Blog system in newer version of TMail. You are free to use WordPress integration as well.You can integrate your WordPress blogs directly in...
Add Image to Page Content
Follow these steps to successfully add images to your page content area:Upload Your Image: Use the File Manager available in your Control Panel (e.g., cPanel) to upload your ima...
Social Media Properties
To enhance your website with multiple social media links, follow these simple steps:Log in to the Admin PanelAccess the Admin Panel using your credentials.Navigate to the "Setti...
General
Hosting Recommendations
Selecting the right hosting provider is crucial for the performance, reliability, and overall success of your website. With numerous hosting options available, making an informe...
Add robots.txt, google-verify, etc Files
When you need to add files to your site for purposes such as verifying your domain on Google Search Console, adding a robots.txt file, or other configurations, you don't need to...
Global DNS (WordPress)
Installation & Configuration
Setup DNS Server using Public DNS IP
In this tutorial, we’ll walk you through using direct DNS server IPs in your global DNS setup, whether you're using the PHP script or the WordPress plugin.Visit the DNS Server R...
Enable Auto Updates
We're going to use an Envato Market Plugin created by the Envato team which allows you to automatically install updates for Global DNS or AIO Contact from your Dashboard itself....
General
Hosting Recommendations
Selecting the right hosting provider is crucial for the performance, reliability, and overall success of your website. With numerous hosting options available, making an informe...
Support Domains for WHOIS
abogadoacac.acco.acgv.acor.acaccountantadasso.mctm.mcaexn--mgbaam7a8haeroagaiallfinanzalsaceamamsterdamaquarellearcom.arnet.arorg.arbet.aredu.argob.arint.armil.armusica.artur.ar...
Global DNS (PHP)
Installation & Configuration
Content Management
Embed WordPress Blogs
Update: We've introduced the built-in Blog system in newer version of TMail. You are free to use WordPress integration as well.You can integrate your WordPress blogs directly in...
Add Image to Page Content
Follow these steps to successfully add images to your page content area:Upload Your Image: Use the File Manager available in your Control Panel (e.g., cPanel) to upload your ima...
Social Media Properties
To enhance your website with multiple social media links, follow these simple steps:Log in to the Admin PanelAccess the Admin Panel using your credentials.Navigate to the "Setti...
General
Hosting Recommendations
Selecting the right hosting provider is crucial for the performance, reliability, and overall success of your website. With numerous hosting options available, making an informe...
Add robots.txt, google-verify, etc Files
When you need to add files to your site for purposes such as verifying your domain on Google Search Console, adding a robots.txt file, or other configurations, you don't need to...
Delete Old Logs
You can delete old logs by logging into your database and manually truncating the database. Login to PHPMyAdmin or a similar database viewer and open the database you use with y...
Support Domains for WHOIS
abogadoacac.acco.acgv.acor.acaccountantadasso.mctm.mcaexn--mgbaam7a8haeroagaiallfinanzalsaceamamsterdamaquarellearcom.arnet.arorg.arbet.aredu.argob.arint.armil.armusica.artur.ar...
AIO Contact
Installation & Configuration
Multiple Layout Options
This brief guide walks you through the customization options available for the AIO Contact widget.Orientation:Vertical: Items stack from top to bottom with a smooth animation.Ho...
Installation with Overview
Installing and Configuring AIO Contact PluginInstallation:Navigate to Plugins > Add New in WordPress.Click Upload Plugin, ensuring you’ve downloaded the installable file from Co...
Enable Auto Updates
We're going to use an Envato Market Plugin created by the Envato team which allows you to automatically install updates for Global DNS or AIO Contact from your Dashboard itself....
Live Chats
How to setup Tawk.to Live Chat?
Follow the below steps to set up Tawk.to Live Chat on your website running AIO Contact- Login to your Tawk.to Dashboard- Click on the "Settings" icon at the left-bottom corner o...
How to setup Crisp Live Chat?
Follow the below steps to set up Crisp Live Chat on your website running AIO Contact - Login to app.crisp.chat - Go to Settings -> Website Settings - If you already see your web...
How to setup Tidio Live Chat?
Follow the below steps to set up Tidio Live Chat on your website running AIO Contact: 1. Log in to https://www.tidio.com/panel/dashboard 2. Go to "Settings" from the sidebar 3....
How to setup Zendesk or Zopim Live Chat?
Follow the below steps to set up Zendesk or Zopim Live Chat on your website running AIO Contact If you're using Zendesk, please follow the below steps - Login to your Zendesk ac...
How to setup Jivochat Live Chat?
Follow the below steps to set up Jivochat - Live Chat on your website running AIO Contact - Login to https://app.jivosite.com/ - On the left bottom corner, click on "Manage" - Y...
How to setup Paldesk Live Chat?
Follow the below steps to set up Paldesk - Live Chat on your website running AIO Contact - Login to https://paldesk.io/desk/dashboard - On the left bottom corner, click on "Admi...